What is the written procedure?
Start with the shop's actual steps. If no procedure exists, mark it missing rather than inventing one.
Clear shop procedures
Make every important shop process repeatable.
Turn a written procedure into a clear playbook, assign the recurring check, and keep the proof and manager review together. Missing steps stay visible until someone handles them.
CHECK 04-12 / REVIEWED
ADAS calibration documentation
Reviewed Apr 12. The calibration report matched the repair order.
CHECK 05-09 / REVIEW NEEDED
ADAS calibration documentation
- Owner
- Closing service advisor
- Check
- Report attached before RO close
- Due
- May 09
Missing procedureNo written procedure says who verifies the calibration report.
Playbook update / linked to 05-09
Write the closing verification step Owner: Service manager / Due: May 10 Review note required before the check is reassignedCHECK 06-13 / SCHEDULED
ADAS calibration documentation
Assigned recurring check. Reminder planned for Jun 11.
Supplied record
REPORTcalibration.pdf
NOTEReview note
The three basics
A useful Playbook answers three everyday questions.
Who runs the recurring check?
Name the role and timing. For example: the closing service advisor checks each ADAS repair order.
What should the manager review?
Ask for the relevant report, file, or note, then show whether it is waiting for review, accepted, or sent back.
A visible review path
Fix a missing step without losing the original record.
Keep the first check beside the assigned fix, new file, and manager note so everyone can see what changed.
- 01
Show the original result
The original note and attachment can remain visible in the check.
- 02
Assign the next step
The procedure update gets its own owner and due date.
- 03
Add a review note
A manager records the review state before the team closes the item.
Desk notes
Straight answers for the people running the work.
- Does RevvOS tell us what rules apply?
- No. RevvOS is not legal or compliance advice and does not itself certify compliance. Your team and advisers decide what applies.
- Can each shop use a different procedure?
- Yes. Each playbook can match that shop's written steps, responsible person, timing, files, and reviewer.
- What happens when a manager sends an item back?
- RevvOS records the decision and creates a clear next step with an owner, due date, requested item, and new review.
NEXT REVIEW
Bring one shop procedure.
Bring one written procedure. We will map the steps, recurring check, proof, and manager review with you.