Auto glass vertical
AI software for auto glass shops, mapped to the actual work order.
Auto glass is a service business with a mobile workforce, an insurance-heavy payment model, and a safety-critical calibration step at the end of the job. That combination is why software built for mechanical repair or for collision does not quite fit. Here is the glass workflow, and at each step, what an AI layer can prepare and what stays with your people.
Why glass is its own category
Four things that separate a glass shop from a repair shop.
This page is for auto glass shops, windshield replacement companies, and the mobile units serving both.
Most jobs are insurance-linked
A replacement usually runs through a claim, a glass deductible, and often a third-party administrator with its own network rules and portal. The front desk collects documents, not just a card.
A large share of it is mobile
The install happens in a driveway, a lot, or a fleet yard. The unit is a van, the day is a route, and the constraint is travel time, not how many bays are open.
The windshield is a sensor platform
Cameras and sensors sit behind the glass and are aimed through it. The job is not finished when the urethane sets, because the vehicle often has to be recalibrated first.
The customer needs the car today
Glass is rarely a planned purchase. It is a chip that cracked overnight, a failed inspection, or a lease turn-in next week. Speed of answer is most of the sale.
The work order, step by step
Six steps, and who owns each one.
Every glass work order runs the same arc from first call to final invoice. Where a system can act and where a person has to is the whole map for automation.
Inbound call and insurance routing
A customer calls about a chip or a crack. The front desk works out whether this is an insurance job or a cash job, which carrier is involved, whether a glass deductible applies, and whether that carrier routes work through a TPA.
The intake questions for that carrier, the caller matched against vehicle and service history, and the claim details typed into the work order.
Every coverage answer, and any statement about whether the damage can be repaired or must be replaced.
VIN decode and part matching
The right glass comes off the VIN, not the model year alone. Trim, sensor package, rain sensor, and acoustic laminate all change the part number. Shops work from NAGS-style numbering and their own supplier catalogs, and OEM versus aftermarket glass is a real decision.
The VIN decode, a candidate part list, and a flag when a part carries a recalibration requirement or a fitment note.
Which part is quoted, which part is installed, and the OEM versus aftermarket conversation with the customer.
Quoting the insurance path and the cash path
A glass quote is short and price-compared within minutes, and the caller has usually already rung someone else. The work is assembling the full picture in one pass: the part, the labour, whether recalibration is included and what it costs, mobile or in-shop, tax, and the two payment paths side by side.
The quote assembled from VIN and part data, both paths presented together, and the follow-up queued before the caller is off the phone.
The price itself, the part sourcing behind it, and any participation terms the shop has agreed with a carrier.
Scheduling mobile units and shop bays
Mobile and in-shop are two businesses sharing one calendar. A mobile job carries travel time, a work site that may be a gravel lot in February, and a technician who cannot carry every part. An in-shop job needs a bay and dwell time while the urethane cures.
The route shape, the drive-away time the shop has set for that adhesive and temperature, and the access notes attached to the work order.
Whether a site is suitable to work in, and every commitment made to a customer about when the vehicle is ready.
Recalibration, static or dynamic
Modern glass is aimed through, not just looked through. Once the windshield is in, the cameras behind it generally have to be recalibrated, and the OEM procedure decides which kind: static against targets in a controlled space, or dynamic on a road above a set speed.
The calibration requirement attached to that VIN and part, the bay or road time blocked, and the flag so nobody discovers it at pickup.
The calibration itself, the choice of method, and the sign-off that the vehicle is fit to return to the road.
Insurance paperwork, payment, and the customer update
On an insurance job the shop is often waiting on someone else: a TPA portal, an adjuster, a missing document, or a payment. That wait is invisible until a customer calls asking where their car is.
The document checklist for that carrier, the age of every open file, a draft customer update, and the invoice with a payment link.
Every submission, every conversation with an adjuster or a TPA, and any decision about money owed.
The line
What AI must never do in a glass shop.
A wrong answer here is not an inconvenience. It is a safety problem or a compliance problem, so the boundary is drawn before anything else is built.
It does not judge the damage. It never tells a customer whether a chip is repairable or whether a windshield is safe to drive. That is a technician's determination and it stays one.
It does not touch the claim outcome. It never approves a claim, negotiates with a carrier or a TPA, or says what insurance will pay. Coverage and deductible belong to the carrier and the policyholder, and the shop is not a party to that agreement.
It does not invent a drive-away time. That depends on the urethane system, the temperature, and your own rule. The system repeats your rule rather than making one up.
It does not decide the calibration. It attaches the OEM requirement and books the time. A qualified person performs the calibration and signs off that the vehicle can go back on the road.
Where to start
Automate in the order the money arrives.
If you are working out how to automate an auto glass shop, sequence matters more than the tool list. Start with the phone, because the call nobody answered is a lead you never get to quote. Then the quote, because a quote that lands an hour late is a quote that lost. Then follow-up.
Straight answers
The questions this search actually asks.
What software do auto glass shops use?
One of three kinds of record system: a general platform such as Tekmetric, Shopmonkey, or AutoLeap; a collision platform such as CCC ONE for shops sharing work with a body shop; or a glass-specific writing and billing product built around NAGS part lookup and TPA submission. Accounting usually sits in QuickBooks. RevvOS is not a shop management system and does not replace one.
Can AI write an auto glass quote?
It can assemble one from the VIN, the part data, and your own pricing rules, and present the insurance path and the cash path in the same message. It does not set the price, choose between OEM and aftermarket glass, or promise what a carrier will pay.
Is RevvOS a replacement for a glass billing system?
No. RevvOS is an operating layer that sits above the record system you keep. It reads the work order and the schedule, prepares the next step, and writes the result back once a person approves it. See every connection and how it works ->
See it against your own week
Bring us a week of calls and quotes.
We will show you what went unanswered, what went out late, and what never came back.